Blocking Numbers
About
Incoming spam calls from the same numbers can be blocked using Mitel Connect, which you can learn more about in the Mitel Phone Overview document. Blocking is done by setting up a rule that forwards spam numbers to our internal 1111 extension, which simply hangs up on them.
Process
First, sign into Mitel Connect on your computer. From there, follow these steps:
- Click the arrow next to the word Connect at the top left.
- Select "Settings..." from the drop-down menu. The Settings window will open.
- Click the Call Routing option from the column on the left in the Settings window.
- Click the Power Routing tab.
- Click the green "Create New Power Rule" button.
- Enter a name for the rule such as "Block Spam." The exact name doesn't matter as long as it makes sense to you.
- Under "When," select the "number matches" option.
- A box will appear that lets you type in the spammer's phone number. There is also a drop-down that lets you change what number to check for: By default it is set to "The number is," which will block only callers with the exact number you type in.
- If there are multiple spam call numbers that all have the same first six digits and use different four digit extensions, you could for example set the drop-down to "The number is an external number starting with" and enter just the first six digits.
- Under "Then," click the green button that says "Forward Call To."
- Hit the second bubble that appears next to the "select number" box.
- In the "Select Number" box, type 1111.
- Hit the green Create Rule button at the bottom right.
Other
If you have any other questions about or require any assistance with this process, please put in a ticket or call our help desk at 408-741-2696.