New Student Email Login

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New Student Email Login
First Time Use Guide

General Information

This guide will provide instructions for logging into your college email for the first time. Prior to login, you must have applied to the college and waited at least 48 hours for your WVM account to become active. If your account is not active after 1 day, please submit a ticket or contact the service desk for more information at 408-741-2696 M-F 8am-5pm.

Getting Started

Navigate to the following page to get your user name and setup your password: WVM Portal Landing

Proceed to the "Get Started" section.

This will send an email to the personal email address for your account where you can access your WVM username (ends in @mywvm.wvm.edu) and set your password.

First-Time Sign In:

Once you have your student username and password, select "Student Portal" in the West Valley-Mission Portal.

Ensure you are signed out of all Microsoft accounts before signing in.
If another email is present, click on Add Account and enter your student email, which ends in '@mywvm.wvm.edu'.
Click Next and enter your password.
If this is your first time signing in, please set up a recovery method by verifying your phone number. Follow the instructions provided.

Accessing the Student Email:

Once you have your signed into the WVM Student Portal, you can use the Quick Links section to open the Email link.

To be eligible for a West Valley Mission College Email (Outlook) license, you must register for a class or complete your placement. Once you register for a class or have completed your placement through the student portal, you will get access to the mailbox after a short period of time (less than 24 hours).

Frequently Asked Questions

How do I find my student ID?
- Use the Find My Student ID tool.

I am having trouble changing my portal password, after multiple attempts.
- Please use the Self-Service Password Reset tool found here: https://generalssb-prod.wvm.elluciancloud.com/BannerExtensibility/customPage/page/requestPwdReset
- After you have successfully reset your password, it may take 10-15 minutes for the password to sync to the cloud.
- Passwords must meet the following complexity requirements, if you are having trouble ensure your password is at least eight characters with three of the following:

1 UPPER CASE (A-Z)
1 lower case (a - z)
1 Number (0 - 9)
1 special character (@ # $ % ^ & * !)
Do not include parts of your name or username.

Example: John Smith with username of jsmith2 cannot use 'smi', 'ohn', or 'jsm' in the password.

Do not use common password phrases such as 'password'.
Do not use a password that you have used in this system before.
Passwords cannot be reset more than once per 24 hours unless done so by an administrator.

How can I log onto My Web Services account to sign up for classes?
- To register for classes, use the student portal under the "Registration: Search, Add, and Drop Classes" section.
  If you need further assistance, please contact your college’s Welcome Center:
  - Mission College Welcome Center
  - West Valley Welcome Center

How can I access my alumni account to view my unofficial transcript from the college?
- Please contact the Admissions Office for assistance with transcripts.
  - West Valley Admissions
  - Mission College Admissions

How soon will my school email account be ready after I sign up for classes?
- To be eligible for a West Valley Mission College Email (Outlook) license, you must register for a class or complete your placement. Once you register for a class or have completed your placement through the student portal, you will get access to the mailbox after a short period of time (less than 24 hours).
- If you are currently registered and believe this is an error, please submit a ticket or contact the service desk for more information at 408-741-2696 M-F 8am-5pm.