Mitel Voicemail Access and Setup

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Mitel Voicemail

Access and Setup Information

General Information

Your voicemail is accessible through any Mitel phone on-campus, off-campus, your Mitel app, and Outlook. The following instructions will assist you in accessing your voicemail and navigating the system.

Getting Started

Choose one of the following options:

Press the Voice Mail button on a Mitel IP phone or the (#) key twice.
Call x 2044 (WV) or x 5566 (MC) from any Mitel phone.
Call (408) 741-2044 (WVC) or (408) 855-5566 (MC) from off campus.

Enter your password, followed by #

Initial Voice Mail Password

Your initial password is usually randomized and should be emailed to you. If you did not receive a password, please contact IS at x2696 or by putting in a ticket.

You must change your password the first time you log on. Your new password must be a minimum of four (4) to (16) digits.
Enter your new password followed by #.
Enter your new password again, followed by #.

Note: If you have forgotten your password, please contact the IS Help Desk at x2696 or by putting in a ticket to reset it to the default.

Listen to Messages

Login to voicemail.
Voicemail attendant notifies you of the count of unheard, heard and/or saved messages.
From the main menu, press 1 to listen to messages.
For the date and time, press 6 after listening to the message, if necessary.

Send a Message

Login to voicemail.
From the main menu, press 2 to send a message.
Record your message at the tone.
When finished, press # and select from the following options:

To accept, press #.
To review, press 1.
To re-record, press 2.
To cancel, press *.

Enter the 4-digit extension to receive your message.

Repeat this for as many recipients as you need.
To conclude message addressing, press #.
To send message, press #.
To cancel recording, press *.

Logout of Voicemail

Hang up or press 8 (followed by 1 to confirm) from the main menu.

Manage Voicemail Messages

After listening to a message, select one of the following options at the end of the message:

To replay, press 1.
To save, press 2.
To delete, press 3.
To forward, press 4.
To reply, press 5.
To play envelope, press 6.
To move backward, press 7.
To pause, press 8.
To move forward, press 9.
To skip, press #.
To cancel, press *.
To play previous message, press **.

Changing Mailbox Options

Your mailbox can be personalized by recording a greeting, changing your call handling mode, setting your password, enabling date and time of message (envelope information), or recording your name. From the main menu, Press 7 for Mailbox Options and follow the prompts. For example:

Press 1 to record a greeting.
Press 2 to change your call handling mode.
Press 4 to set your password.
Press 5 to enable envelope information.
Press 6 to record your name.

Record a Personal Greeting

To record a personal greeting for the active call handling mode:

Login to voice mail.
From the menu, press 7 for Mailbox options.
Press 1 to record a personal greeting.
Record your greeting at the tone. When finished, press # and select from the following options:

To accept greeting, press #.
To review greeting, press 1.
To re-record greeting, press 2.
To delete greeting, press 3.
To cancel greeting, press *.

Change Call Handling Mode

There are five different Call Handling Modes for your extension. When you record a personal greeting, it is linked to the active Call Handling Mode.

Use the Call Handling Mode feature to set temporary personal greetings for times you are out of the office, such as vacations and campus closings.

To enable a call handling mode:

For Standard, Press 1.
For In a Meeting, Press 2.
For Out of Office, Press 3.
For Extended Absence, Press 4.
For Custom, Press 5.
For No Change, Press 6.
To Cancel, Press *.

Change Password

Login to voicemail.
From the menu, press 7 for Mailbox options.
Press 4 to set the password.
Enter password twice in response to the prompts.
Press * to cancel.

To Enable Envelope Information

The “Envelope” holds the date and time a message was left. The default is “disabled”. Press 6 after listening to the message for the date and time.

To enable envelope information so that you hear the date and time before you hear the message:

To enable, press 1.
To disable, press 2.

Record Your Name

To record your name:

Login to voice mail.
From the menu, press 7 for Mailbox options.
Press 6 to record your name at the tone.
When finished, press # and select from the following options:

To accept, press #.
To review, press 1.
To re-record, press 2.
To delete, press 3.
To cancel. Press *

Mitel Connect

If you are on a Windows device, you should have the Mitel Connect application installed. Contact IS if not.

Launch Mitel Connect.
Expand the Show Advanced dropdown.
Check the “Use Windows Credentials” box (be sure you’re signed into your own account on the computer you’re using).
Enter “connect.wvm.edu” in the Server field, then hit Login.

Mitel Connect can be used to easily listen to your voicemails, set your status (Out of Office, Available, etc), see recent calls, and look up users in our phonebook.

Notes:

All heard messages in your voicemail inbox that are not saved will be removed after 60 days.
Unheard messages will stay forever, but if your voicemail box gets too full, you will be unable to receive any more.
Deleted messages aren't actually removed immediately. You can un-delete a deleted message, and it only fully removes after a few hours.